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FAQs

In this section you'll find answers to some of our most frequently asked questions. If you have a query that isn't answered below then please contact us and we will be

    Is there a Storey Carpets in my area?

    The Storey Carpets Group now operates in 27 outlets. To find a store nearest to where you live, please use our storefinder

    How can I order my new floor?

    In-store - You can visit any one of our stores and choose from a huge choice of carpets, rugs, vinyls, laminate and solid wood flooring. Our customer sales team will be happy to give you all the expert flooring advice that you need and for a small deposit you can borrow samples of your favourite carpets to match against your home d├ęcor to help you decide on your perfect floor.

    Free Home Measuring and Estimation Service - if you've found a floor that you like but you're not sure of your room sizes then you can use our FREE estimation and home measuring service. One of our estimators will arrange to call at a convenient time for you to measure your rooms free of charge. They will then provide a final cost estimate and if you would like to go ahead with the order you can either visit the store to pay a deposit / balance or you can confirm your order over the telephone. Simply contact your nearest store to book an appointment.

    Can I order my new floor but pay for it later?

    Yes. Buying a fabulous new floor has never been easier with the Storey Carpets credit options. You can order your carpet now with no deposit and pay for it later. Various lengths of credit are available subject to status and a minimum order value applies to each option. if you'd like to now more, just call into your nearest store and we'll be pleased to help

    How do I organise fitting?

    Once you have placed your order with Storeys we can organise fitting on your behalf. All fitting carried out by our trained fitters is guaranteed for 12 months and complies with British Standards B.S. 5325 for carpets and B.S. 8203 for vinyls

    How can I look after my new flooring?

    With a little care and attention you will be able to prolong the life of your carpet and help maintain your floor's good looks. Visit our advice centre for some helpful tips and advice on maintaining your floor.

    How to get more help?

    In the unlikely event that a fault should occur with your new flooring, help is readily available. Many problems are easily rectified with a quick phone call to the branch where you bought your flooring from. Should you simply want more information on flooring or any of our products, then please contact us at any of our stores.